Important FAQs
To help with Customer Service Issues, here are some of the more common questions (and answers) collected from our Social Media, Kickstarter, and Gamefound threads. As more questions arise, we'll put them here in hopes that you'll find an answer to one of your questions here!
Click on the title that you have questions about below:
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BROOK CITY QUESTIONS
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Will you reprint or localize Brook City?
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This is something that will happen, though it may be an updated version of the gameplay mechanics and introducing new characters and scenarios. I see this as a future flagship game that will be supported with ongoing new expansions, worldbuilding, and localization.
BUDDY COP QUESTIONS​
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​I still haven't received my pledge. Where is it and when will I get it?​
Currently, copies of Buddy Cop are in our factory’s warehouse overseas. We will be raising funds to finally fulfill them this year.
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CONTRA: THE BOARD GAME QUESTIONS
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​I still haven't received my pledge. Where is it and when will I get it?
There will be an announcement about this in early 2025.
​What makes the pre-order version different from the retail ones?
Pre-order versions come with all 4 stages, 8 miniature figures, and a contra exclusive promo pack. As well, the box is bigger with the pre-order version.
I’ve seen this in mass retail (Target/B&N). What gives?
Kess, our mass retail distribution partner, got Contra: The Board Game into a couple of mass market channels. When the first version (larger one) was produced, that was intended for backers only. Unfortunately, several copies of that version went out into the wild (fortunately only at test stores) but was quickly pulled from the stores’ warehouses. The intended version was finally received recently (smaller version) and is now in distribution per Kess, but there are some copies of the backer version that unfortunately are still sitting on shelves.
DIRE ALLIANCE: HORROR QUESTIONS
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​I still haven't received my pledge. Where is it and when will I get it?
There will be an announcement about this in early 2025.
​How come I’ve seen this sold in Greece?
As the factory was finishing up mass production, one of our retailers, our exclusive distributor of Greece, had reserved copies of Dire Alliance direct from the factory. This means, they would pay a premium themselves, to have it air shipped from the factory to them, which they were willing to do. This was for Dire Alliance only, and was only for a specific amount (noted below). Their items were palletized separately from the rest of our Dire Alliance inventory. Once they paid, as per the contract, they were only airshipped those copies of Dire Alliance.
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​How many copies did they have in total?
They had purchased: 9 Dire Alliance Base Games, 9 Dire Alliance Stretch Goals, 19 Horror Minis: Series 1, 19 Horror Minis: Series 1 SG, and 9 Count leaders. They do not have anything other SKU from this campaign in their order.
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​Will that retailer be able to place more orders?
No, not until backers are fulfilled, then any extra inventory will be made available globally. Those copies they received were reserved for them from the factory so it will not affect our current inventory.
​​Are there any other retailers who placed orders directly with you?
No, this retailer is the only one in the world who has Dire Alliance/Horror:Series 1 and they are only distributing in Greece/EU. As mentioned, those are the only copies they have to sell.
FANTASY MINIATURES: SERIES 1 QUESTIONS
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I missed the QML deadline. Now what?
QML was very strict with their deadline, which was why both QML and BLG did everything we could in forms of e-mail, kickstarter/gamefound updates, press-release updates, and social media updates every week (and escalating communication the final few days). That said, we do not yet have an answer to this question, mainly because this is something that is currently being revisited with QML now that they have completed fulfillment of these miniatures. We are looking at the inventory left with them and seeing what options are available before announcing anything. So if you did miss the cut-off point, please keep an eye out for possible news, whether promising or not.
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I paid for shipping with QML but still haven't received it?
QML said that they had completed all fulfillment responsibilities and will not be fulfilling any further copies. They said that they were very thorough and anyone who used their pledge manager, have already received it. If there are further questions about this, please contact QML directly since inventory, shipping/fulfillment, and the pledge manager was completely in their control.
My shipment was lost in the mail or stolen. Can QML replace this?
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QML said that once products leave their warehouse, it is no longer their responsibility and that the backer must immediately contact the courier (ie. Fedex, DHL, UPS, etc). Since BLG does not have access to our inventory at QML's warehouse, we are unable to send a replacement at this time, mainly because QML will not fulfill any further FS1 shipments, even at our request.
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I have a broken mini. Can I get a replacement?
Sadly no. We do not have any inventory and we no longer own the franchise.
LASTING TALES (Not FS2) QUESTIONS
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Where is it and when will I get it?
There will be an announcement about this in early 2025.
What about FS2 (Fantasy Series 2 Miniatures)?
There will be an announcement about this in early 2025 as we no longer own the franchise or IP of the miniatures.
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GENERAL QUESTIONS
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Will Blacklist Games produce new games?
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Yes. Although it seems like an uphill battle still, we still have a lot of exciting games in the queue that we put a pause on because of the shipping issues. Some of which were expanded content for specific games we have in our catalog. But before we can think about these, we are keeping our focus and resources completely locked in with finding solutions for shipping.
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What is the best way to receive information on my products?
In 2025, I will be trying to incorporate a more streamlined way for backers and fans to receive information. Stay tuned!