STREET MASTERS QUESTIONS

​

Where is it? Has it made it on the boat yet?

All the items from the campaign have been produced, manufactured, and palletized. They have been ready for pick up at our factory overseas but we have been unsuccessful at arranging freight pick up and a boat schedule.​ Initially it was because of the lack of funds. Now, for very different reasons we have decided to seek another company to handle fulfillment. In the last update, this was our backup plan.

​

Currently, we have submitted the information on this project (SKUs, Backer QTYs, Product Dimensions, and Backer Count for each region) to the new company and soon, they will review and let us know how to proceed. If this works out, we will announce the company and give you their schedule for pickup, boat route/tracking, and estimated fulfillment time. This company is well-known and reputable but haven't been available to us until now. It is possible that if we can sign this month, that shipping could happen as early as March, but that is definitely not a solid date until a contract is signed. (This same information applies to the Dire Alliance campaign since everything will be shipped/fulfilled together, which is mentioned above.)

​

I am missing SKUs from the Aftershock Campaign (or things needing replacement). When can I get them?

In our current global warehouses, we currently have zero product. We are waiting for these reprint items to reach these warehouses. Once we have them there, we can start working on replacement requests and we will make announcements on our Kickstarter and Social Media with that info.

​

Are we going to get our games?

Yes. There was no doubt on our end that you will be receiving it. We designed the games, commissioned the artists/sculptors, produced and manufactured the product with the end goal of getting you these games. As mentioned consistently, it has always been our intention, though it has unfortunately taken way too long to get them to you.

 

How do we know the games exist?

All the items from the campaign have been produced, manufactured, and palletized. The games have been in our factory’s warehouse in China for quite some time. Because of that, we had our factory do a video unboxing of them several months ago while doing certified testing for mold (which all had passed with flying colors). For proof of product, here are those videos:

https://www.blacklistgamesllc.com/smmoldtesting

 

For additional photos of the product, you can check them out here:

https://www.dropbox.com/scl/fo/3d2cn9qncqndfq9a41bf5/h?rlkey=yzjsd2tqmqns6mequstgmq9d8&dl=0

​

What is the status of fulfillment?

We have signed with a publisher who will be announcing and taking over the complete fulfillment of this campaign.

 

Will this also include some missing product from Aftershock?

Yes.

 

Who is the publisher taking over fulfillment?

As respect to our agreement with them, I am not able to mention this as they want to release this information via an official press release as well as public statement in their words, on our next update. The main takeaway from this is that they want to have everything in motion and the ability to accurately answer questions backers may have about their responsibilities in fulfillment and getting the games to you. I’m assuming they also don’t have the staff/resources to allocate for a possible wave of people aggressively asking questions they may not have all the answers to yet. Thus, the reason why we agreed in writing to this request.

 

I can say however, out of the 7 publishers I’ve seen speculated between these comment threads, our Facebook page, and the Official Facebook Fans Page, I’ve seen them mentioned. Additionally, with the Street Masters iOS and Android mobile app games transferring to their care soon, it’ll probably be very easy to figure it out on your own.

 

I don’t believe it, I want to see the actual contract.

No. Absolutely not. The contract is a confidential and legally binding document signed by the publisher and Blacklist Games and is intended to be that way. However, I can confirm that the final contract was signed and dated on Friday, July 21st.

 

Why can’t you just tell us more information?

Upon our agreement with the publisher, to ensure there is no misinformation or confusion, they are adamant that information will need to come from the press release/public announcement that they will provide.

 

But why are they taking so long to write an update? Surly they have some news.

Although I cannot speak for them, in order for them to provide an intelligent and informative update, these are what I know they will need to have a full grasp of before announcing anything:

 

• Ownership/Release of all inventory from factory

• Product/SKU count

• Inventory/Pallet count

• Backer information

• Backer address change information

• Publisher establishes/signs which shipping company they will use

• Freight Cost/Assignment/Schedule (trucks to the docks)

• Freight Cost/Assignment/Schedule (boats to each global ports)

• Accurate calculation of inventory allocation between global warehouses

• Freight Cost/Assignment/Schedule (ports to global warehouses)

• Fulfillment Picking/Packing/Material Cost/Assignment/Scheduling

• Shipping Costs and scheduling

• Estimated time/date of arrival to your doorstep

• QA Parts Allocation

• How to handle/take over customer support for this campaign

• Assess and strategize plans with remaining inventory after QA Allocation

 

Additionally, this is not their main project so they are extending their efforts to schedule in all of the above items between their own game production, campaigns, customer service, going to events, design, and running their business.

 

Note that the above checklist is what I see as the bare minimum of responsibilities they have by taking over this fulfillment, so they probably have a lot more items on their to-do list that I wouldn’t know about. Although I can confidently say that the ownership/release of all the Street Masters inventory from the factory has been done, I am not able to assume what they have accomplished so far. I just know that when they are ready to provide the Press Release/Public Announcement update, they will be ready to answer most questions with confidence.

 

Can’t we just pay for shipping directly to the factory?

Although in theory it sounds like a great idea, it’s not possible. The factory has said that they are not a shipping/fulfillment company so that’s not an option they can offer. Realistically they aren’t able to allocate staff to ship product out to backers, especially in a random capacity. Additionally, since the publisher has ownership of said inventory, it would not do anyone any good to overstep the shipping/fulfillment plans they already have in place.​

 

Why am I just finding out about these things now?

Although per agreement I was not allowed to post any updates that specifically discussed who the publisher is or their internal fulfillment status, this information has been in our updates, answered in the comment threads, and more conveniently, on our website (in the Updates and FAQ sections).

​

Then when are we going to get this long-awaited Press Release/Update?

I don’t have an exact date, though I understand they are currently working on the things mentioned above, as they asked for additional details about a couple of the SKUs. They are fully aware of the pressure to fulfill sooner than later, so I believe if they are still waiting, it’s for your benefit to ensure fulfillment is smooth.

​

What if I need to change my address?

The window for Blacklist Games to collect address changes have closed, since I needed to provide that information to the publisher. But from what I understand, depending on who they use for fulfillment, their system will send out confirmation shipping e-mails where you can change your address if necessary. If not, I’d like to believe they will have a solution for this before packages go out.

​

What if I need help with other things?

To make it easier for you to communicate directly with us, the Blacklist Games website is now finally equipped with a Contact/Ticketing feature found in the "More" tab (or by the link at the bottom of the site).

 

Through this portal, you can find common questions and answers for each product, general questions, as well as have the ability to create a customer support ticket for questions not found on the portal or our website.

 

With this, the goal is to consolidate all the questions from our kickstarter/Gamefound threads, e-mails, and social media comments into one place to efficiently answer your questions.

 

Note, that since this feature is newly active there will most likely be an influx of tickets coming in, which will have longer than usual reply times until we can catch up (there's only one and a half of us resolving tickets but we'll try to get through them as efficiently as possible)!

​